Effective date: September 10, 2026

This Refund and Fraud Policy applies to purchases made through images25.io. The Service sells prepaid credits that can be used for AI image generation, image editing, and other eligible features shown in the product interface.

This policy forms part of our Terms of Service. It does not limit any refund, cancellation, or consumer right that cannot lawfully be excluded.

The current public credit packs are one-time purchases. They do not automatically renew unless the checkout page clearly states otherwise before you pay. Labels such as a monthly equivalent or yearly plan may be used to compare value; the total amount, currency, included credits, validity period, and billing terms displayed at checkout control.

Payments are handled by the payment processor shown at checkout. We receive transaction and order information but do not receive or store your full card number. Your bank, wallet, or payment provider may separately charge currency-conversion, cross-border, or other fees.

Purchased credits are normally issued to your images25.io account shortly after payment is confirmed. The applicable validity period is shown before purchase and begins as described in the offer. Credits expire automatically at the end of that period. They are non-transferable, cannot be redeemed for cash, and cannot ordinarily be extended after expiration.

If payment succeeds but the purchased credits do not appear, do not purchase the same pack again. Contact [email protected] with your account email, order number, purchase date, and payment receipt so we can investigate and deliver the missing credits or provide another remedy.

Credits may be deducted when a generation task is submitted. When the Service identifies a technical failure before or during processing, it may automatically restore the credits used for that task. If restoration does not occur, contact us with the generation ID, approximate time, and account email.

AI output is probabilistic. An output that completes but does not match your expectations, contains artifacts or inaccurate text, differs from a reference image, or is otherwise unsuitable for your project is not considered a failed delivery and does not qualify for automatic credit restoration.

Because credits are digital services made available for immediate use, purchases are generally final once credits are issued to your account. We do not offer an unconditional trial period or a 30-day money-back guarantee. Free starter credits are provided, when available, so you can evaluate the Service before purchasing.

A refund may be considered when:

• You were charged more than once for the same intended purchase;
• A payment was unauthorized and promptly reported with sufficient information for verification;
• Payment was completed but we cannot deliver the purchased credits within a reasonable period; or
• A refund is required by applicable law.

Unless required by law, refunds are not provided for:

• A change of mind, accidental purchase, or failure to cancel a payment before completing checkout;
• Credits that have been issued, whether used or unused;
• Dissatisfaction with a completed AI output or with model style, accuracy, speed, or availability;
• Failure to use credits before their disclosed expiration date;
• Inability to use the Service caused by your device, network, prompt, uploaded file, or third-party software;
• Suspension or termination for violation of our Terms, content rules, credit rules, or law;
• Free, promotional, referral, bonus, or otherwise unpaid credits; or
• Bank, wallet, currency-conversion, or other third-party fees not charged by images25.io.

Email [email protected] as soon as reasonably possible after discovering the issue. Include:

• The email address associated with your images25.io account;
• The order number and payment date;
• The amount and currency charged;
• A description of the issue; and
• Relevant receipts, screenshots, or generation IDs.

Do not send full card numbers, bank passwords, verification codes, private keys, or other sensitive credentials. We may ask for additional non-sensitive information to verify the account, payment, or claim.

If a refund is approved, it will normally be returned to the original payment method. We may first deduct unused credits associated with the purchase and may disable credits already refunded. Processing time and currency conversion are controlled by the payment provider and financial institutions, not images25.io.

Only use a payment method you are authorized to use. If you believe your account or payment method was used without permission, contact your payment provider and [email protected] promptly.

Before opening a chargeback for a service issue, please contact us so we have a reasonable opportunity to investigate. This does not restrict a chargeback right provided by your card network or applicable law.

We may investigate suspected fraud and abuse, including stolen payment methods, false refund claims, friendly fraud, repeated chargebacks, account takeovers, multiple-account promotions, referral manipulation, automated credit abuse, and attempts to bypass payment or generation limits. During an investigation, we may temporarily restrict an account, credits, generation, downloads, or payment access.

When we reasonably confirm fraud or material abuse, we may reject a claim, cancel improperly obtained credits or rewards, suspend or terminate accounts, preserve relevant records, dispute an improper chargeback, and report activity to payment providers or authorities where permitted or required by law.

We may update this policy when our products, pricing, payment providers, or legal obligations change. The updated version will be posted here with a new effective date. A change will not remove rights that have already arisen under mandatory law.

For billing, refund, or fraud questions, contact [email protected].